Frequently Asked Questions
Who should I contact if I have any queries?
If you have any questions or queries, please feel free to contact us via any of the following methods:
Email: sales@boilerrecycle.com
or fill in the contact form and we’ll get back to you as soon as we can.
How do I track my order?
Depending on the size and weight of the item, we ship the products via Royal Mail or DPD. Tracking information for both services is available on request – please contact us on the details provided above to obtain your tracking number.
How can I cancel or change my order?
If you need to change or cancel your order, please cantact us on the details provided above as soon as possible.
You can change your order, at no extra charge, at any time before the item has been dispatched. Once the item has has left our warehouse, we are unable to make any changes. You have the right to return the product, if it is unopened, but this may incur a re-stocking fee.
You can cancel your order, at no extra charge, at any time before the item has been dispatched. You can also cancel the order after it has left our warehouse, and return the item if it is unopened, but this may incur a re-stocking fee.
See here for our complete Returns Policy.
How can I return a product?
If you need to return your item, please contact us on the details provided above, as soon as possible. Please also see our complete guide to the Returns Policy.
How long will it take to get my package?
Please allow 2-3 working days, from the day you ordered, for your package to be delivered. All items purchased before 3:00pm are dispatched on the same day, orders received after 3:00pm are dispatched on the next working day.
What shipping methods are available?
All items are shipped via First Class Recorded delivery, unless Next Day Delivery is specified when the order is placed.
Standard Delivery: 2-3 working days
Next Day Delivery: 1 working day
All items purchased before 4:00pm are dispatched on the same same day, orders received after 3:00pm are dispatched on the next working day.
Do you provide any warranty?
Yes, all new parts come with a 1 Year Manufacturers Warranty as standard. All of our used parts come with our own 12 Months Replacement Warranty, so if your part should fail within 12 months of the purchase date, we will swap it with a replacement part (subject to availability). You will need to return the faulty part back to us, within 12months from the date of purchase, to qualify for the 12 months Replacement Warranty.
Do you ship internationally?
International shipping is currently on HOLD due to complications with Brexit and Covid-19. We hope to continue with our international shipping programme soon. Please see here for shipping rate and delivery times.
